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Protocol International

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    Welcome To

    Protocol International

    Protocol International is a global consulting firm focusing on professional behavior, interpersonal skills and business development.

    Our expertise is developing programs on international protocol, cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships and add value to their businesses and organization.

    Did You Know?

    85% of your professional success is based on your social skills.

    85% of job success comes from having well-developed soft skills, including protocol and business etiquette. (Harvard University)

    65% of people believe that good business etiquette can have a direct impact on career advancement and income potential. (National Association of Colleges and Employers)

    88% of business travelers believe that showing good manners and etiquette positively affects their business outcomes. (The Protocol School of Washington)

    91% of employees say that effective communication has the most significant impact on their job performance. (Entrepreneur)

    93% of communication effectiveness is determined by nonverbal cues, such as body language and tone of voice. (Mehrabian's Communication Model)

    55% of professionals believe that a lack of cross-cultural understanding negatively impacts business outcomes. (The Economist Intelligence Unit)

    68% of executives believe that cross-cultural skills are among the most critical skills for success. (BusinessWeek)

    85% of jobs are filled through networking, making effective interpersonal skills crucial. (Harvard Business Review)

    72% of people surveyed stated that their impression of someone is influenced by how they shake hands. (Psychology Today)

    86% of buyers are willing to pay more for a better customer experience. (Oracle)

    70% of buying experiences are based on how the customer feels they are being treated. (McKinsey)

    75% of employees consider their boss to be a key factor in their job satisfaction. (American Psychological Association)

    71% of employees rank respect and appreciation from their superiors as more important than monetary rewards. (Psychometrics)

    On average, employees spend 2.8 hours per week dealing with conflict, which can be mitigated by effective communication and interpersonal skills- Protocol. (CPP Global Human Capital Report)

    88% of people are less likely to buy from companies that leave complaints on social media unanswered. (Conversocial)

    About Us

    Protocol International

    Protocol International is a global consulting firm focusing on professional behavior, interpersonal skills and business development.

    Our expertise is developing programs on international protocol, cultural awareness, business etiquette and image training that prepares professionals with the critical behaviors necessary to build lasting business relationships and add value to their businesses and organization.

    The Power of Etiquette: Essentials to Building Rewarding Relationships with Confidence and Grace

    Etiquette empowers you to engage with confidence and grace. The Power of Etiquette is a collection of practical techniques to help you successfully navigate interactions in business and life while creating memorable impressions. It is an essential resource for knowing the right things to say or do in many of life's everyday circumstances.

    Testimonials


    "It was so wonderful listening to and learning from you on Tuesday! . You had us all thinking and pondering how we show up for ourselves and for each other!

    Thanks for bringing the protocol, the joy and the laughter!

    Thank you,

    I was so proud to be part of the last workshop you all worked so hard to put together. It was obvious, the time and content, and the way it was presented, that much planning and thoughtfulness was behind each moment.

    Each speaker left me with great ideas, and really inspired me to be more and do more. I could see from the faces of everyone who turned on their cameras that they were engaged, excited, and yearned to continue their search with a little more confidence and tools.

    I am so looking forward to each workshop, as I can tell each subject has already been meticulously planned!!!

    Kudos for an amazing job! Take a bow and let the series begin!!!

    On behalf of St. Francis College, thank you for being a guest presenter for our SFC Scholars. Your insight and advice on careers and best practices for success were well received and greatly appreciated by all.

    Thank you both for all the professional and personal skills I learned throughout this year. Your program is amazing, and I love the opportunities that I have and all the opportunities I will have as a result of all the new skills that I have. I feel better prepared as an individual and leader, and I know these skills will travel with me for my lifetime. I cannot choose one part of the Protocol program that stood out the most. EVERYTHING was great, and I know that I am a better person to have met both of you. Great job, ladies and must success!

    On behalf of the Philadelphia Commercial Development Corporation (PCDC), The City of Philadelphia, and the Philadelphia Commerce Department, I would like to thank you, and your company, Protocol for preparing me for my trade mission to Incheon, Korea.

    The briefing packet, which your company prepared for me, most assuredly enhanced our successful trade mission. By understanding the cultural, historical, and economic tradition of the Korean people, we were able to conduct business, and engage in meaningful interaction more effectively. As we develop international trade relations with other regions of the world, we hope to further utilize Protocol to be our advance agent, interpreter, and social ambassador.

    I can’t imagine you remember me. You were in Indianapolis doing break out sessions and I was so intrigued that I stayed at your table for 2 sessions.

    I had to send this email to tell you that your session was the most authentic and your presentation was elegant, professional, believable, inspiring and long lasting.

    You are a phenomenal speaker and coach and I send lots of love, goodwill, prosperity and success your way. May you find joy in your business and life always.

    I have worked many different jobs and had the opportunity to have job retreats similar to this. However, this experience has been BY FAR the BEST experience ever. The passion behind the goals of Protocol International is EVIDENT! Cheryl, wow! Your simply amazing and I totally understand why Zakia is in the position she is in! She is wonderful!

    Cheryl, it was really nice to have met you on Tuesday at Monique's. Learned some new things from you about etiquette and I appreciate that. Your interactive presentation made the taking in of new ideas fun. Thank you and Be well.

    Ali Robinson Scott

    St. Francis College Executive

    Meg Grant

    Director, Public Affairs and Marketing
    Keystone First

    Dale Favors

    St. Francis College

    Dana Thurston

    Senior Director of Programs
    Community Council Health Systems

    Curtis Jones, Jr.

    President and CEO
    Philadelphia Commercial Development Corporation

    Tracye Lewis

    Stephanie Esdaile

    Executive Administrative Assistant
    Asbury Park Housing Authority

    Kelly JW King

    Clients