Archive for the ‘Etiquette’ Category

It’s National Business Etiquette Week! June 3rd – 8th

Guess what week it is!!! It’s National Business Etiquette Week! June 3rd – 8th.

It’s a week to assess and amp up business etiquette skills, acumen and strategies for every business setting. Effective office etiquette can help transform a company culture and can even result in the difference between business success and business failure.

Career success depends on growing past the awkwardness into the mature poise that others can rely on.

Using the Protocol International strategies assists you in setting a professional tone with co-workers, clients and customers. you’ll look forward to professional interactions as opportunities to shine while advancing the companies brand and your own.

In recognition of National Business Etiquette Week founded in 1997, we have compiled a list of 7 amazing office etiquette tips to transform your company culture and to celebrate the value of protocol. We will send one for each day that we hope you will share. Let this weeks newsletter serve as a reminder of the importance of successful business interactions that seem to be fading away in a digital world.

We invite you to engage with us on social media with your examples of good business etiquette and also your pet peeves around business etiquette.

Share with us using #NationalEtiquetteWeek #4Protocol
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Cold Season is at Hand. There is a Protocol to Being Sick

To Sneeze or Not to Sneeze!
While the timing and severity of cold and flu season vary across the country, people are affected by the common cold all year long

While you are protecting your own health, displaying proper etiquette when you aren’t feeling well shows that you are also considerate of the health of those around you. To avoid getting negative reactions from others for a sneeze, runny nose or a bad cough, we have gathered a few etiquette tips to help with allergies and the common cold: Sneeze into your left elbow, not your hand

– Avoid shaking hands with someone if you are sick or have allergies
– Wash and sanitize your hands frequently
– It is appropriate to stay home if needed
– Avoid sharing food, utensils, and glassware

Colds are very common and can happen at any given time, and any season. Be sure to be prepared and keep these tips in mind to avoid spreading germs. 
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Listen With Your Ears, Not With Your Mouth

A few days ago, while dining, I found myself in an awkward situation. I ran across a colleague, whom I hadn’t seen in a while. I was very excited and anxious to catch up on events that may have transpired since we last spoke or seen one another. Although I was elated to see this person, I was also on my way to the restroom when we encountered each other. No problem, I thought, I’d just explain that I would be right back and we could continue our catch-up. As it turned out, I couldn’t seem to quite get a word in. Not only was I bogged down by a flood of information, but my body language also wasn’t being read and I feared I wouldn’t be able to break off the barrage without appearing rude. It reminded me of an old saying…” we listen not to understand, but for the opportunity to speak again.”

This interaction prompted a very important message that we would like to share with our readers. We want to take verbal communications back to the basics, and use this opportunity as a moment to explore “The Art of Conversation.” Conversation is a skill; it’s a verbal “interaction” between parties. Although it seems to be a rather simple topic; one that I’m sure most of us feel we may be pretty good at, I’m sure we violate artful conversation techniques quite often. (more…)
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What Happens When Your Co-Worker Becomes The New Boss?

Getting a promotion to a position of leadership is a great achievement, but as you transition from being a member of a group of coworkers to becoming the boss of that same group, things can get tricky, to say the least. This is particularly true if you have personal friendships with your new group of subordinates. You don’t want to suddenly turn your back on your buddies, but it’s important to explain to them that you are now in a different role and it’s not personal. The true professionals among them will understand. Don’t let those who resent you in your new role hurt your feelings or dissuade you assuming your new role.

When one of your coworkers becomes the boss, respect his or her new position. It’s fine to continue to be friendly with them, but don’t expect them to “pal around” with you as they once did. Continuing such fraternizing could easily put both of you in an awkward position. Let them know that you understand their new role, and you’ll do everything you can to make the transition as painless and as possible.

Be Aware of Company Policies The company may have some policies regarding the relationships between supervisors and their subordinates. Learn what those policies are and follow them to a T.
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There Are Consequences to Being Late


Being late can have serious consequences for your professional reputation, your brand, your business, and even your health! But what can you do about it? I have a few suggestions on how to handle yourself if you find yourself in this unfortunate situation. Comment below if you have ever found yourself in a similar situation, and let us know how you handled it.

Love this video? Please be sure to like and comment on our Facebook page, and watch out for Episode #2! If you have a friend who would like this video, be sure to invite them to watch and welcome them to the Protocol community.
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The Protocol of Opening Gifts

Christmas…… the special time when we cherish the gift of giving. This holiday gives us the opportunity to show our appreciation to loved ones through gifts to brighten their Christmas. Not only are the receivers of the gifts anxious about what’s under the wrapping paper, but the gift givers are also anxious to see the reactions of the recipients, if the gift was a hit or miss. The givers are hoping they made the right decisions with gifts they picked especially for you.

Although it’s the thought that counts when it comes to gifts, we’ve all been in a situation where we may have not been too pleased with a gift we have received.

Here are a few things to keep in mind
  • If gifts are sent to you via mail, be sure to let the giver know when the gift arrives.
      Always read cards first! Reading the card first shows that you are connected to the emotional aspect of your gift.
        Make sure children unwrap all of their gifts before they start to play with a certain gift.
        Be sure not to ask receivers if they like the gift you gave.
          Do not ask where someone bought a gift.
            Never let someone know you don’t like the gift they gave you.
              Be sure not to put a gift in a box from a store where it wasn’t bought.
                Remove price tags from gifts before giving.
                  Have a sense of gratitude for every gift you receive.

                Remember, the holidays are a joyous occasion to be spent with family and friends and not just centered on gifts. It’s an overall time to be merry while enjoying the season.
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The Holiday Office Party

T’is the season for festive celebrations, and a renewed sense of hopefulness, holiday shopping, and legendary office parties. While workplace parties are a time to enjoy downtime with your coworkers and take your mind off of daily grind, it is critical not to lose yourself in the moment and to maintain your professional posture. Keep in mind that the office holiday party isn’t the last time you will see your coworkers and that you will see everyone in the office, bright and early on Monday morning.

We have prepared a few do’s and don’ts for this year’s holiday office party:

  • Conduct yourself professionally at all times.
  • Dress appropriately.
  • Keep conversation positive and light.
  • Wear name badges the right side.
  • Avoid controversial conversations and debates.
  • Only bring a guest if the invitation specifies you can bring one.
  • Drink in moderation.
  • Be sure to carry beverages in your left hand; this leaves your right hand free for handshakes.
  • Thank the host before you leave.

  • Eat and speak at the same time.
  • Have too many drinks.
  • Discuss work matters at the event.
  • Over indulge in food; have a small bite to eat before the party.
  • Arrive too late or miss the holiday party.
  • Answer phone calls or text messages unless it is an emergency.
  • Become the subject of the highlight story from the party

We hope these tips are helpful during this holiday season. For more protocol and etiquette tips contact Protocol International today!
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Be the Host Who is the Most During the Holiday Season

I love the holiday season! Mr. Robertson and I always travel during Thanksgiving to be with his mom Wanda. Christmas season we slow down on the travel and settle in for celebrating in and around South Orange, NJ. ‘Tis the season to celebrate, decorate and entertain family and friends who we’ve missed and need to catch up with.

Mostly we love a cocktail party, sometimes intimate with one or two other couples, or often a real house party featuring Chef Jesse or Smart Cookie. As I contemplate some of our staple holiday celebrations and a new one or two, here are a few Protocol International entertaining tips I’d like to share.

  • Christmas décor helps to set the mood; an abundant Christmas tree, mistletoe above the door, garland cascading down the stairs. We always host the Annual Condo Holiday party, so we also mix in symbols of Hanukkah blue, silver and white candles and flowers and jelly donuts.

  • Make people feel welcome and comfortable so much that they want to come back. Make your space warm and inviting, so people really feel at home. I hate the feeling of being in someone’s home where it’s so fancy that you think you’re going to break everything. I want my guests to relax and have a good time.

  • Having a theme is fun. Suzanne D once told me that she has different themes and colorful decorations every year. Once you decide on a theme, you know what to look for whether you’re shopping at Tiffany’s, HomeGoods or Target. Everything from quirky decorations, candles, to beautiful china.

  • Be sure you have enough food. Mr. Robertson always makes sure to have certain items specific to certain people– George’s Hennessy, Uncle Wayne loves salmon salad, Sandi’s favorite Vodka.

  • Be sure to greet every guest when they arrive and make every effort to introduce folks as you get people mingling.

  • Have a great music playlist. In our house, we like to dance.

  • Dress to impress. As a host, wear a statement piece of jewelry or a fun shirt – it can be an instant conversation starter.

  • Enjoy the holidays. Let us know if you have any protocol or etiquette questions or challenges that you need to be answered to have a flawless holiday party experience.
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    Ready to Have an Amazing Thanksgiving

    Well can you believe it?! Thanksgiving is tomorrow. It marks the beginning of our holiday season. While I was in Bermuda I purchased a few wonderful things to prepare for the holidays. Preparation includes more than just a new linen tablecloth with matching napkins. As a jump start we would like to share a few Protocol International Thanksgiving Preparation tips

  • Invite at least one non-family member to ensure that everyone is on their best behavior, help temper tensions, and extend the bread and salt of welcome to neighbors and friends. It’s especially nice to ask someone from a different culture, for whom Thanksgiving is a curious novelty. As you explain the history of thanksgiving and tell the stories of your family celebration you’ll be reminded of why we celebrate.

  • There must be music: without it the gathering is missing something special and nostalgic. Selections can change throughout the meal. Perhaps make different people play the DJ role. Give your DJ some boundaries and choose your DJ considering their style, generation, so you ca mix it up. Our playlists include Marvin, the Eagles, James Brown, Miles Davis, Gregory Porter, Drake, The Manhattans, the Rolling Stones, Jay Z, Curtis Mayfield, Beyonce, Stevie Wonder, A Tribe called Quest, Snoop, the temptations to name a few. We mostly like music the whole house will end up singing and depending on how late dancing to. What must be on your playlist?

  • No scented candles! Roasting turkey, stuffing, Mac n Cheese, Candide Sweets, and grandma’s pound cake that Rhonda has mastered should be the only aromas.

  • Clean, tidy, clean again. Pay extra attention to your bathrooms, which should be well stocked and absolutely spotless.

  • Organize your home so there is room for coats, a place for children to play, and somewhere for the adults to escape.(It’s perfectly acceptable to pile all of your junk into one room and declare it out of bounds.)

  • If you’re celebrating Thanksgiving at a restaurant, the usual rules of protocol and etiquette apply. But remember that most of the staff would rather be with their families than serving yours. When the check arrives…tip like Frank Sinatra or Floyd Mayweather.

  • Thanksgiving deserves a little pomp and ceremony. Hosts should prepare something to say at the start of the meal: grace or, a toast. This moment of reflection allows all to express their thanks for the food, family, and friends before them.

  • For more protocol international Thanksgiving tips let us know you want more. We love hearing from you.
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    To Sneeze or Not to Sneeze!

    While the timing and severity of an allergy season vary across the country, spring allergies usually begin in February and last until early summer.  I think we can agree that they are in full bloom during the month of May, Allergy Awareness Month.  However, year round, people are affected by allergies and the common cold.

    While you are protecting your own health, displaying proper etiquette when you aren’t feeling well shows that you are also considerate of the health of those around you. To avoid getting negative reactions from others for a sneeze, runny nose or a bad cough, we have gathered a few etiquette tips to help with allergies and the common cold:

    • -Sneeze into your left elbow, not your hand

    • -Avoid shaking hands with someone if you are sick or have allergies

    • -Wash and sanitize your hands frequently

    • -It is appropriate to stay home if needed

    • -Avoid sharing food, utensils, and glassware

    Allergies and colds are very common and can happen at any given time. Be sure to be prepared and keep these tips in mind to avoid spreading germs. For more information on conducting yourself as a polished professional at all times, contact Protocol International today!
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